Cancelling or Rescheduling


We require 24 hour notice of cancellation or rescheduling of an appointment. Failure to provide 24 hour notice will result in a mandatory 50% charge of your scheduled service(s) before any future appointments will be confirmed.

No shows will be charged 100% of their scheduled service(s) fee, and your online scheduling account will be temporarily suspended until payment is received in full.

All scheduling services are completed easily through the Fresha app or links that are sent to you through email or text to confirm your appointment and remind you of your upcoming appointment(s).

Thank you for your cooperation and understanding in adhering to our enforced Cancellation Policy.

Updated: December 2022

Arriving Late


If you are running late please phone or text to let us know that you are still on your way: 403-968-7501

Arriving late impacts the time we have to complete your and other clients service(s) and we may need to reschedule your appointment.

By Appointment Only

M 12:00pm – 8:00pm

T 4:00pm – 8:00pm

W 9:00am – 8:00pm

Th 1:30pm – 8:00pm

F 9:00am – 8:00pm

S 10:00am – 3:00pm

Su 10:00am – 3:00pm

Contact Us

Phone: 403-968-7501

Email: info@thesugarroom.net